Shipping & Returns

DOMESTIC SHIPPING

Orders will be despatched within 3 business days.

Please allow 1-3 business days for order(s) to be processed. Due to the fact that our products are made to order, we might take a longer time if we are experiencing higher order volumes. 

You have the following courier options: 

1) Standard Delivery (Flat Rate: $3.00): Items will be shipped via Singpost's registered postage. A tracking number will be provided for every order. 

2) Next Day Delivery (Flat Rate: $5.00): Orders made before 12pm will be shipped on the same day. Orders made after 12pm will be shipped the following business day. Only for addresses in Singapore, except for restricted zones. A tracking number will be provided for every order. 

3) Home Delivery: We provide personal deliveries for orders $300 and above. Drop us an email at info@basic-theory.com for bulk orders. 

INTERNATIONAL SHIPPING

We ship internationally and rates are calculated automatically during checkout. International shipments will either be shipped via DHL or Singpost's registered postage. However, do take note that we are not responsible for any taxes/custom charges that might be incurred upon arrival in the destination country. 

RETURN POLICY

Returns are reviewed on a case by case basis. Should you have any questions regarding returns, drop us an email at info@basic-theory.com for assistance.

*Currency is denoted in USD
*Prices are subject to change without further notice